Shipping & Returns
📦 SHIPPING & DELIVERY
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking once your package is on the way.
Shipping Estimates
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🇺🇸 USA: 4–10 business days
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🇨🇦 Canada: 3–7 business days
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🌎 International: 7–21 business days (timing may vary by country)
Psst…we’re not responsible for delays due to customs or postal issues, but we’ll always do our best to help!
Free Shipping?
Yes! Free shipping is available for orders over a certain amount — check our banner or checkout for current promos 💌
🔁 RETURNS & EXCHANGES
🧼 Hygiene First, Always
Due to the nature of our products and for health and hygiene reasons, we do not accept returns or exchanges based on personal preferences such as style, size, or color.
Please double-check your size and style before placing your order — and feel free to reach out if you need help deciding!
📦 Damaged or Wrong Items? We Got You!
If your order arrives:
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Incorrect
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Missing items
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Damaged in transit
Please email us within 48 hours of delivery at support@jujubenails.com, with the following:
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Your order number
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Photos of the product + packaging
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A short description of the issue
Our support babes will respond within 1–3 business days to get it sorted 💌
📋 Return Eligibility
Approved returns must meet all the following:
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Items are unused, unworn, and in original condition
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All packaging, tools, and accessories are included
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Return is requested and approved by our team
❗Returns sent without prior approval may not be accepted or refunded.
💰 Refund Process
Once your return is received and inspected, your refund will be processed within 14 business days via your original payment method. 💳
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Original shipping costs are non-refundable
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Return shipping fees are the customer’s responsibility unless we made a mistake
🎁 Gift Cards & Sale Items
All gift cards, discounted or final sale items are non-refundable and non-returnable. No exceptions — thank you for understanding!
💌 Need Help?
Slide into our inbox anytime:
📧 support@jujubenails.com
📍 Mon–Fri | 9am – 6pm (PST)
We’re here to keep your claws cute — drama-free.